Last Updated: 14th May, 2026

Welcome to Nexo. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

Nexo provides smart digital door locks and related security products. By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a legal guardian.

2. Products & Descriptions

We strive to ensure all product descriptions, specifications, and pricing are accurate. However, Nexo reserves the right to update or modify product details at any time without prior notice.

3. Pricing & Payment

• All prices are listed in PKR (Pakistani Rupees).
• Prices are subject to change without notice.
• Payment methods include Cash on Delivery and other methods as made available at checkout.

4. Delivery Policy

• Delivery charges: Rs. 4,500 nationwide
• Free delivery within Lahore
• Delivery time may vary between 2 to 5 working days, depending on location.

Nexo is not responsible for delays caused by courier companies or unforeseen circumstances.

5. Return & Exchange Policy

• Nexo offers a 3-day return policy.
• Products can only be returned if they are unused, not installed, and in original condition.
• Installed, damaged, or modified products are not eligible for return or exchange.

6. Warranty

All Nexo products come with a 3-year limited warranty covering manufacturing defects under normal usage conditions. Warranty does not cover physical damage, misuse, or unauthorized repairs.

7. Installation Responsibility

Installation services may be provided in select areas. If installed by a third party or customer, Nexo is not responsible for improper installation or resulting damages.

8. Intellectual Property

All content on this website, including logos, images, product designs, and text, is the property of Nexo and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

Nexo shall not be held responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

10. User Responsibility

Users are responsible for ensuring correct usage, proper installation, and maintenance of Nexo products as per provided guidelines.

11. Changes to Terms

Nexo reserves the right to update or modify these Terms & Conditions at any time. Continued use of the website implies acceptance of any changes.

12. Contact Information

For any queries regarding these Terms & Conditions, please contact us at:

Email: info@nexo.com.pk
Phone: 0348 8580707
Website: https://nexo.com.pk